Sales Support Engineer Mechanical

Company Name:
Position Description
Location: Lawrence, MA
Travel: 5%
Job Description: Responsible for preparing high quality commercial and technical proposals based on customer specifications and order transfer files from resulting purchase orders.
Position Requirements:
Bachelors Degree in Mechanical Engineering or related degree
Must have at least 2 years of experience with interfacing with customers/suppliers and/or have a sales background
Must have at least 2 years of experience with working in a manufacturing environment; experience with rotating equipment/mechanical seals is preferred
Must have experience with pumps (design, sales, applications); preferred experience with centrifugal pumps
Experience with steam turbines is preferred
Some experience with reviewing customers/industry specifications or similar technical documents
Basic experience in costing is highly preferred
Strong communications skills
Detail oriented
Microsoft Office proficiency.
Prepare proposals for custom engineered centrifugal pumps in response to requests for quotation in a timely, complete and accurate manner.
Generate accurate opportunity budgets through the use of internal and external resources and through the use of the costing method that is appropriate for the particular opportunity/project.
Assist the procurement department in selecting sub-vendors as well as achieving a detailed and defined sub-vendor supply scope as required by the respective project.
Work closely with Territory Sales Managers and Sales Engineers throughout the bidding and purchasing phases of all projects to best support our customer's requirements and expectations.
Work closely with the Engineering Department when necessary to properly define an offered product including details such as performance criteria and comments to customer specifications.
Interact with company personnel, departments and others to gather, assemble, analyze and determine correct responses to customer queries.
Select appropriate pump design(s), both hydraulic and mechanical. Coordinate technical and/or commercial issues with other departments as appropriate.
Interface with departments and others to ensure design, costs, schedule, quality issues, shipping dates and methods to enhance customer satisfaction.
Maintain CRM data base with regard to quotation activity, cost, price and quoted lead time for each opportunity.
Provide the organization with a clear crisp definition of the agreed to scope of supply from resulting purchase orders. Assist Contracts department during order processing stage with any cost impact for scope changes.
Participate in problem solving and other work improvement groups
Continually improve customer satisfaction by developing processes, systems, and behaviors, as measured by on-time performance, cycle time, cost of quality, and customer service surveys.
Perform other related duties as required or directed
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