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Retail Support Analyst

Company Name:
New Balance
New Balance has a history of 100 years of enduring performance and is still running strong today. Part of what makes New Balance so unique is our commitment to making products that not only provide performance, but also superior fit and comfort. The same attention that is placed on our athletic shoes and apparel is also placed on our associates. New Balance thrives because of the passion and dedication of the people we hire. We rely on our associates to match our enthusiasm for the business and to help drive consumers to move further, faster and more frequently. We seek associates who are always on the move. Associates who push themselves forward and are motivated to move New Balance forward. Ask yourself: Are you ready to move the world?
As a Retail Support Analyst, you will assist the retail project manager in a variety of projects. You will support implemented solutions through troubleshooting and identifying and resolving root causes of issues. You will contribute to new and existing stores' POS hardware/software installations and support, including iOS devices. You will create and maintain SQL queries and reports, participate in new retail SaaS system implementation, and assist with mobility initiatives and Mobile Device Management policies. You will perform some technical analyst functions such as package evaluation and recommendation, requirements analysis, and documentation and flowchart creation. In this role, you will embrace and learn new technologies, tools and platforms and maintain an awareness of industry and technology trends. You will be responsible for providing frequent and meaningful information to management on the status of projects as well as identified risks and issues.
Requires a BS degree in a technical field or equivalent experience and 3-5 relevant experience.
Experience working with and supporting retail systems such as POS and other in-store technology and hardware is required. Experience with retail business user tools such as merchandising is preferred.
Knowledge and understanding of the technical details, integration, and functions of multiple retail applications, hardware/software.
Must have strong knowledge of Microsoft Excel and MS SQL.
Must exhibit creative problem solving and troubleshooting skills. Must be able to stay calm under pressure in a production support role.
Must have strong organizational skills and the ability to prioritize tasks.
Must be customer service oriented with strong follow up skills.
This role is located in the New Balance Lawrence office, but some travel will be required
Our products are designed to meet the diverse needs of consumers and our benefits are designed to meet the diverse needs of our associates. We have developed a benefits package that is sure to fit your way of life. Our low-cost medical and dental coverage and onsite wellness program will help you lead a healthy lifestyle. We offer a 401k plan with an employer match, making it possible to save for retirement. Many positions offer a flexible work schedule and a 37.5 hour work week. We provide a generous vacation package and even allow paid time off to volunteer in the community. New Balance encourages its employees to take advantage of our tremendous training and development programs, as well as our tuition reimbursement plan. We are a business casual environment where our employees are encouraged to wear NB product which can be purchased with our significant employee discount. Parking is free at all of our facilities.
We are an Equal Opportunity Employer
Date: 2014-05-09
Country: US
State: MA
City: Lawrence
Category: Information Technology

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