Director of Operations
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley.
Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Director of Operations.
The Director of Operations provides leadership to clinical staff, and oversees daily administrative and operational activities.
Plans, develops, and implements systems that assure the site's smooth operation.
Works collaboratively with the medical staff and all other departments to ensure that the goals of the Health Center are accomplished.
Job Responsibilities and Performance Standards:
Establishes, implements, and communicates the strategic direction of the team's operations.
Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
Establish a plan to address productivity, operational performance, staff retention and satisfaction.
Partner with medical staff to foster quality, efficiently provided care.
Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality of services provided.
Create an environment that supports employee satisfaction, improved service and quality.
Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as it pertains to physicians, employees and the community.
Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
Integrate department/workgroup improvement initiatives with GLFHC system-wide projects and strategic aims.
Travel between sites will be required.
Performs all and any additional duties as assigned.
Optimize-Execution Establishes realistic and aggressive goals, and action plans that deliver results.
Ensures quality work within large projects or programs in agreed timescale and budget.
Consistently and effectively manages stakeholder expectations ensuring alignment across the organization.
Refine & improve processes by executing strategic projects.
Optimizes facility's financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner (e.
g.
maintains appropriate staffing ratios, oversees throughput in acute setting and other high-volume departments, actively manages quality initiatives, leads successful supply cost initiatives).
Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization.
Demonstrates high level complex problem-solving abilities (e.
g.
, identifies drivers of service line losses).
Uses highly developed expertise in quantitative analyses to define and support facility goals.
Working knowledge of patient care standards reflected in federal and state regulation.
Takes decisive operational action in high stakes situations or times of crisis and uncertainty.
Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth.
Seeks and champions new ideas and initiatives that create operational/strategic advantage.
Decisively confronts and resolves issues or barriers to success.
Financial-Insights Understands financial indicators/levels and, partnering with the financial team, delivers year over year improved financial performance (e.
g.
, actively contributes to ideas that curtail cost in the business plan).
Uses financial and productivity analysis to make decisions (e.
g.
, continually reviews cost and productivity reports and directs efforts for improvement in targeted areas of opportunity).
Drive-Organizational-Success Engages in team strength assessments and recruitment or promotion action plans that meet current/future talent needs.
Provides ongoing feedback, measurement and assessment process that measure performance to plan and cause course correction for direct reports (e.
g.
, meets with staff weekly to discuss progress on key initiatives/operations).
Highly developed expertise in quantitative analysis to support definition and advancement for the facility's goals and objectives.
Decisive leader, with the ability to understand stakeholder's viewpoints and needs, and work strategically in the best interest of patients and the facility.
A strong reputation for sustained, inclusive, trust-based employee relations.
Understanding of information systems as they pertain not only to accounting but also to decision support, cost management and revenue enhancement.
Key Attributes:
The ability to maximize revenue potential in a thoughtful manner, cognizant of potential compliance issues.
Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment.
Open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
Adjusts rapidly to new situations warranting attention and resolution.
High orientation to detail with proven analytical and financial skills.
Encourages open dialogue and delegates authority and accountability comfortably while remaining approachable.
Demands excellence and monitors outcomes.
Successfully drive initiatives that require coordination from multiple constituencies such as human resources, finance, information systems, lab, and pharmacy.
High personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices.
Able to establish immediate credibility with peers, senior leadership, and medical staff.
Must listen actively and accurately, encourage input from others.
Provide clear directions.
Maintain an ongoing dialogue with employees to ensure continual progress.
Excellent oral and written presentation skills.
A collaborative and operational manager who will give employees a voice and encourages full participation of all team members.
Qualifications Bachelor's Degree in health related area, required.
MBA preferred.
Healthcare professional with at least seven years' experience in ambulatory health care, particularly in health centers.
Must work well within a multidisciplinary team and have excellent interpersonal, computer and personnel management skills.
Willing and able to learn from and teach others.
Five years' experience and/or training in management/supervision strongly preferred.
Computer skills including Word, Excel, and Preferable Vision.
Bilingual preferred.
Familiarity with Latino Community in Lawrence and commitment to the under-served strongly preferred.
Bilingual (English/Spanish) preferred.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
Recommended Skills Accounting Active Listening Adaptability Administration Analytical Assessments Estimated Salary: $20 to $28 per hour based on qualifications.
Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a Director of Operations.
The Director of Operations provides leadership to clinical staff, and oversees daily administrative and operational activities.
Plans, develops, and implements systems that assure the site's smooth operation.
Works collaboratively with the medical staff and all other departments to ensure that the goals of the Health Center are accomplished.
Job Responsibilities and Performance Standards:
Establishes, implements, and communicates the strategic direction of the team's operations.
Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
Establish a plan to address productivity, operational performance, staff retention and satisfaction.
Partner with medical staff to foster quality, efficiently provided care.
Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality of services provided.
Create an environment that supports employee satisfaction, improved service and quality.
Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as it pertains to physicians, employees and the community.
Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
Integrate department/workgroup improvement initiatives with GLFHC system-wide projects and strategic aims.
Travel between sites will be required.
Performs all and any additional duties as assigned.
Optimize-Execution Establishes realistic and aggressive goals, and action plans that deliver results.
Ensures quality work within large projects or programs in agreed timescale and budget.
Consistently and effectively manages stakeholder expectations ensuring alignment across the organization.
Refine & improve processes by executing strategic projects.
Optimizes facility's financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner (e.
g.
maintains appropriate staffing ratios, oversees throughput in acute setting and other high-volume departments, actively manages quality initiatives, leads successful supply cost initiatives).
Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization.
Demonstrates high level complex problem-solving abilities (e.
g.
, identifies drivers of service line losses).
Uses highly developed expertise in quantitative analyses to define and support facility goals.
Working knowledge of patient care standards reflected in federal and state regulation.
Takes decisive operational action in high stakes situations or times of crisis and uncertainty.
Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth.
Seeks and champions new ideas and initiatives that create operational/strategic advantage.
Decisively confronts and resolves issues or barriers to success.
Financial-Insights Understands financial indicators/levels and, partnering with the financial team, delivers year over year improved financial performance (e.
g.
, actively contributes to ideas that curtail cost in the business plan).
Uses financial and productivity analysis to make decisions (e.
g.
, continually reviews cost and productivity reports and directs efforts for improvement in targeted areas of opportunity).
Drive-Organizational-Success Engages in team strength assessments and recruitment or promotion action plans that meet current/future talent needs.
Provides ongoing feedback, measurement and assessment process that measure performance to plan and cause course correction for direct reports (e.
g.
, meets with staff weekly to discuss progress on key initiatives/operations).
Highly developed expertise in quantitative analysis to support definition and advancement for the facility's goals and objectives.
Decisive leader, with the ability to understand stakeholder's viewpoints and needs, and work strategically in the best interest of patients and the facility.
A strong reputation for sustained, inclusive, trust-based employee relations.
Understanding of information systems as they pertain not only to accounting but also to decision support, cost management and revenue enhancement.
Key Attributes:
The ability to maximize revenue potential in a thoughtful manner, cognizant of potential compliance issues.
Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment.
Open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
Adjusts rapidly to new situations warranting attention and resolution.
High orientation to detail with proven analytical and financial skills.
Encourages open dialogue and delegates authority and accountability comfortably while remaining approachable.
Demands excellence and monitors outcomes.
Successfully drive initiatives that require coordination from multiple constituencies such as human resources, finance, information systems, lab, and pharmacy.
High personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices.
Able to establish immediate credibility with peers, senior leadership, and medical staff.
Must listen actively and accurately, encourage input from others.
Provide clear directions.
Maintain an ongoing dialogue with employees to ensure continual progress.
Excellent oral and written presentation skills.
A collaborative and operational manager who will give employees a voice and encourages full participation of all team members.
Qualifications Bachelor's Degree in health related area, required.
MBA preferred.
Healthcare professional with at least seven years' experience in ambulatory health care, particularly in health centers.
Must work well within a multidisciplinary team and have excellent interpersonal, computer and personnel management skills.
Willing and able to learn from and teach others.
Five years' experience and/or training in management/supervision strongly preferred.
Computer skills including Word, Excel, and Preferable Vision.
Bilingual preferred.
Familiarity with Latino Community in Lawrence and commitment to the under-served strongly preferred.
Bilingual (English/Spanish) preferred.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
Recommended Skills Accounting Active Listening Adaptability Administration Analytical Assessments Estimated Salary: $20 to $28 per hour based on qualifications.
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